Please check our frequently asked questions to get easy and fast reply for your questions. If you are not able to find answer or information please Contact Us. Our customer service representative will reply your inquiry in 24 hours.
We need 1 to 3 days to prepare your order. Once your order is dispatched you will get e-mail notification with tracking information. Delivery to any worldwide location takes 1 to 4 days up to your location.
You have 14 days after receive package to inform us for exchange, return and refund any order. If you want to do that please contact us firstname.lastname@example.org with your order number or registered email address. For detailed information about exchange / return policy please check Terms & Conditions page.
Otto Beads is a brand of Boutique Ottoman, Inc. which is registered to DC State at United States. Our website protected with SSL Certificate. All your informations encrypted and not possible to see even by us. We are using Stripe as payment gateway which is one of the most secure payment gateway Globally. When you want to make payment you will redirect to Stripe Secure page to enter your card information. Stripe system checks your card information with your card billing information to approve your payment. If you wish to ship your order another address than Bill to address you have to proof it you are the card holder.